Exchange and Return Policy

At Handmade Couture, we strive to ensure your satisfaction with our products. We understand that there may be occasions where you need to exchange or return an item. This Exchange and Return Policy outlines the terms and conditions for requesting exchanges and returns for unstitched hand embroidered clothes purchased from our online store.

1. Eligibility for Exchanges and Returns:

   • Exchanges and returns are applicable only for unstitched hand embroidered clothes purchased from our online store.
   • The item must be unused, unwashed, and in its original condition with all tags and labels attached.
   • Exchange or return requests must be initiated within 5 days from the date of delivery.

2. Exchange Process:

   • To initiate an exchange, please send an email to support@handmadecouture.com within the specified exchange period.
   • In your email, include the following details:
     • Order number
     • Item(s) you wish to exchange
     • Reason for the exchange
     • Clear photographs of the item(s), highlighting any defects or issues, if applicable
   • Once we receive your exchange request, we will review it and respond within 5 business days.
   • If your exchange request is approved, we will provide you with instructions on how to return the item(s).
   • You will be responsible for the return shipping costs.
   • After receiving the returned item(s) and confirming their condition, we will process the exchange and ship the desired replacement item(s).
   • If the requested replacement item(s) is not available, we will offer an alternative or issue a refund as per our Refund Policy.

3. Return Process:

   • To initiate a return, please send an email to support@handmadecouture.com within the specified return period.
   • In your email, include the following details:
     • Order number
     • Item(s) you wish to return
     • Reason for the return
     • Clear photographs of the item(s), highlighting any defects or issues, if applicable
   • Once we receive your return request, we will review it and respond within 5 business days.
   • If your return request is approved, we will provide you with instructions on how to return the item(s).
   • You will be responsible for the return shipping costs.
   • After receiving the returned item(s) and confirming their condition, we will process the refund as per our Refund Policy.

4. Non-Exchangeable and Non-Returnable Items:

   • We do not offer exchanges or returns on stitched or altered clothes.

5. Shipping and Handling:

   • Shipping and handling charges are non-refundable, except in cases where we shipped an incorrect or defective item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please notify us via email at support@handmadecouture.com within 5 days of receiving the order.
   • Include clear photographs of the damaged or defective area(s) in your email.
   • We will review your request and provide instructions on how to proceed with an exchange or return.

Please note that our Exchange and Return Policy is subject to change without prior notice. It is recommended to review the policy periodically.

If you have any further questions or require assistance, please contact us at

support@handmadecouture.com . We are here to help!

Thank you for choosing Handmade Couture. We appreciate your support.